Return & Refund Policy
Order Cancellation
For any order cancellation (partial or total) you must email allaboutjute@gmail.com or call +30 2310 277 081. You may cancel an order until we notify you that the order has been dispatched. After that time, it is not possible to cancel an order.
Returns
You have the right to return the products you bought without reason or penalty within 14 days from when you received them. In this case, you are only liable for the return shipping costs.
Returns are only accepted if the products are in the exact condition that you received them, accompanied by the receipt or invoice.
To avoid any inconvenience, you are kindly requested, upon delivery of your order, to carefully inspect the products in order to note any obvious defects (e.g., wrong product).
If you return products, depending on the payment method selected for your order and also on the method of reimbursement, the money you paid will be refunded to you within 30 days from the date when we receive the returned products.
Product Return Notification
If you wish to return products that you ordered, you must email us at allaboutjute@gmail.com or call us at +30 2310 877 081.
Refund Options
If you decide to return the products you ordered, you may select how you will be refunded. The available options on our online store are the following:
Establish a credit balance valid for up to 12 months from the date of return, for any new purchase from our store in that period of time.
Cash refund: The refund method depends on the payment method you selected. The amount will be refunded to you either by cancelling the charge on your credit card, or by deposit in a bank account indicated by you.
Shipping of new product: This may be the same or similar to your original purchase, or you may choose some other product from our online store.
Completion of Refund Process
The cash refund process shall be completed within thirty (30) days from the date when the returned product is received.
Return Cost
The return cost shall burden the customer.